We've recently expanded the number of types of recommendations that we offer:
Shows products that are related to the product currently being viewed by the customer
Shows products related to those currently in the customer's shopping cart
Shows bundles of two products that can be purchased together in a single action
Shows personalized recommendations to returning customers
Shows a list of the top products in your shop
Shows the customer the list of products that they've recently viewed
Shows the customer a list of products that are related to the ones that they've recently viewed
Yes. As you probably know, products in Shopify can be tagged. In our settings panel, you can select to only recommend produroducts with a certain tag, e.g. featured
Back to contentsYes. Once you've installed Directed Edge, in your Shopify shop's admin panel, on each product page, in the apps menu, you'll have a link that says, Choose recommended products where you can pick items that should be recommended for that product. The selected recommendations will show up immediately for that product.
Back to contentsYes. In our settings panel, if you select Combine hand-picked recommendations and related products you'll see a new option in both the product and cart settings tabs which allows you to show only the products you've hand-picked.
Back to contentsYes, on the various appropriate settings pages, you can change the text that you'd like to appear:
Back to contentsThe defaults are really simple:
So if you want to change the number of recommendations shown, or the size of recommendations widget, you can just change the size of the div it's contained in. For example, this will limit the recommendations widget to 400 pixels:
<div style="width: 400px;">{% include 'directed-edge' %}</div>
There are also a bunch of settings that you can change in our appearance settings.
Back to contentsThe fonts used by default are the standard ones from your style sheet (for wherever you've inserted the recommendations widget), but you can customize them if you'd like by adding a couple lines to your shop's style sheet, i.e.
#directededge-label { font-size: 12px; }
.directededge-title-cell { font-size: 10px; }
The first line customizes the font size for the label (you could also add a font-family
section, for example) and the latter for the individual recommendations titles. Additionally,
the prices use a money CSS class.
Back to contentsIn our settings panel, in the recommendations tab, there's an option labeled Show different product types. If that's selected, only products will be recommended in the related products that have a different type (as set in the product properties in the Shopify admin panel).
Back to contentsWe try to update your product info within a couple minutes of it changing. Our system gets notifications from Shopify and puts an update job in on our end which can take a couple minutes to run. If you're doing heavy editing on your shop's products, our system waits to update the data until you've finished (or at least paused for a couple minutes) before updating the affected products.
In addition, we do a full sync of your product data every 24 hours.
You can also trigger a manual re-sync of your product data by clicking on Re-import products to Directed Edge on the product overview page of your shop's admin panel.
Back to contentsOur recommendations are based on a number of factors:
You have some degree of control over how the different types of recommendations factors are weighted in our settings panel.
Back to contentsIn the most common case, when that happens, it's because the hand picked recommendation in question isn't currently available to customers, either because it hasn't yet been published, or is currently out of stock (with stock tracking enabled). For fairly obvious reasons our recommender won't recommend products that can't be purchased, however, as soon as the product is available again, it'll show up in the list.
Back to contentsYes. Many of our customers also use Bold Apps' discount pricing app. That app specifies the original prices in a product metafield.
To make that work with our app, you'll first need to enable importing product metafields in our settings panel. That will automatically trigger a re-import of your shop's data.
Once that import is finished, you can tell our app to override the default prices with something like this to your product template before including out snippet:
{% if customer.tags contains "member" %}
{% assign directed-edge-price-metafield = 'shappify_csp:Wholesale' %}
{% else %}
{% assign directed-edge-price-metafield = 'shappify_csp:default' %}
{% end %}
The syntax for the override is just metafield_namespace:metafield_key.
If you're using our custom layout feature, you may wish to use the raw, unformatted prices from the discount metafields, which would make the above snippet this:
{% if customer.tags contains "member" %}
{% assign directed-edge-price-metafield = 'shappify_csp:Wholesale_raw_lownum' %}
{% else %}
{% assign directed-edge-price-metafield = 'shappify_csp:default_raw_lownum' %}
{% end %}
Back to contentsSure. If you're working with multiple shops and want to pull your settings over from a shop you've already set up to a new one, just drop us a line at info@directededge.com, and we'll get that done for you.
Back to contentsYes. We have an internal tool that can import hand-picked recommendations from a CSV file. Just get in touch with us at info@directededge.com and we'll get you the details.
Back to contentsYes. For customers in the EU we store no personally identifiable information. This has two additional implications for EU customers:
For non-EU customers (see the question above for EU customers), we store name and email address to identify returning customers and provide them with personalized recommendations. These are stored in an encrypted store on our servers, and are not transfered to any third party for any reason and are removed within 30 days of receiving purge request from Shopify.
Back to contentsEasy! Just shoot us a mail at info@directededge.com.
Back to contents